Sendbird

What is Sendbird?

Sendbird is an advanced AI agent^[1] platform designed to enhance customer experiences through omnichannel communication^[2]. It builds a living understanding of every customer, allowing businesses to provide personalized interactions^[4] across various channels including apps, websites, SMS, email, and social media. By utilizing AI agents, Sendbird enables companies to automate routine inquiries, engage customers effectively, and resolve issues quickly, ultimately driving higher customer satisfaction and loyalty.

How to use Sendbird?

1. Sign up and log in to your Sendbird account.
2. Use the intuitive AI agent builder to create your AI agent, transferring knowledge and setting workflows as needed.
3. Test your AI agent in a simulated environment to ensure it functions correctly before deployment.
4. Deploy the AI agent across your desired channels (app, website, SMS, etc.) to start engaging customers.
5. Continuously evaluate and refine your AI agent’s performance using the analytics dashboard to track conversations and measure ROI.

What are the main features of Sendbird?

• Omnichannel Support: Engage customers seamlessly across various channels including apps, websites, SMS, and social media.
• AI Reasoning^[6] Capability: Go beyond simple automation^[5] with AI that understands context and can adapt to customer needs.
• Proactive Engagement: Anticipate customer needs and initiate conversations to enhance the customer experience.
• Continuous Learning: The AI agents continuously learn and improve from interactions to provide better service over time.
• Performance Analytics: Gain insights into agent performance, track conversations, and measure ROI for continuous improvement.

Who is Sendbird for?

Sendbird is designed for businesses of all sizes that seek to improve customer engagement^[3] and support through intelligent automation. It is particularly beneficial for enterprises in industries such as retail, healthcare, finance, and on-demand services that require scalable and reliable customer service solutions. Companies looking to enhance their customer experience with personalized interactions and efficient service will find Sendbird's AI agent platform invaluable.

What are the use cases of Sendbird?

1. Customer Support: Automate routine inquiries and provide instant responses to common questions, freeing up human agents for complex issues.
2. E-commerce Engagement: Use AI agents to assist customers in real-time while they shop online, guiding them through the purchasing process.
3. Healthcare Assistance: Enable patients to schedule appointments and receive information about services through conversational AI.
4. Feedback Collection: Proactively engage customers to gather feedback and improve service quality.