Toma

What is Toma?

Toma is an innovative AI tool specifically designed for automotive dealerships, providing AI agents that streamline and enhance dealership conversations. This advanced operating system is built to handle everyday communications, automate appointment bookings, qualify leads, and manage customer inquiries efficiently. By integrating seamlessly into dealership operations, Toma empowers teams to focus on high-value tasks while ensuring that every customer interaction is handled promptly and professionally.

How to use Toma?

1. Sign up for Toma by visiting their website and booking a demo to understand its capabilities.
2. Integrate Toma with your dealership's existing systems, such as service schedulers and customer management software.
3. Train the AI agents by customizing their voice, tone, and response patterns to align with your dealership's brand.
4. Monitor incoming customer inquiries and let Toma manage appointments, follow-ups, and routine communications automatically.
5. Utilize the insights and analytics provided by Toma to optimize your dealership's customer service strategies.

What are the main features of Toma?

• Inbound Automation: Handles all inbound requests with real-time responses, reducing wait times for customers.
• Service Scheduling: Automatically books appointments directly into your service scheduler and DMS, ensuring no opportunities are missed.
• Full-Store Receptionist: Acts as the first point of contact, managing inquiries and routing complex requests to the appropriate team member.
• Automated Reminders: Sends out automated texts and calls to remind customers of upcoming appointments, reducing no-shows.
• Dropped Call SMS: Instantly follows up with a text when a call is missed, turning missed opportunities into second chances.

Who is Toma for?

Toma is designed for automotive dealerships looking to enhance their customer service and operational efficiency. It is ideal for service managers, sales teams, and dealership owners who want to automate routine tasks, improve lead management, and ensure that customer inquiries are handled promptly. The tool is especially beneficial for dealerships experiencing high call volumes or those aiming to improve their customer engagement strategies.

What are the use cases of Toma?

1. Service Appointment Management: Automates the booking of service appointments, ensuring that service bays are utilized efficiently and customer needs are met without delays.
2. Lead Qualification: Qualifies incoming leads based on predefined criteria, helping sales teams focus on high-potential prospects.
3. Customer Follow-Up: Sends reminders and follow-up messages to customers about their appointments, enhancing customer satisfaction and retention.