Echoed

What is Echoed?

Echoed is a voice-first^[1] feedback platform^[2] designed to conduct deep, voice-based interviews^[3] with users. By replacing traditional static forms, Echoed leverages AI to uncover user frustrations and insights effectively. This innovative tool allows companies to engage with their customers in a more interactive manner, providing valuable feedback that can drive product improvements and enhance user experience.

How to use Echoed?

1. Choose Your Method: Select between the Standalone Link or the Embedded Agent for user interviews.
2. Standalone Link: Generate a unique URL that can be shared via newsletters, email campaigns, or Slack.
3. Embedded Agent: Insert the provided script tag into your application’s code to enable the AI agent to observe user behavior and initiate interviews when necessary.
4. Start Interviewing: Launch interviews to gather voice-based feedback from your users, allowing the AI to ask follow-up questions and gather deeper insights.

What are the main features of Echoed?

• Voice-Based Interviews: Conduct engaging and interactive interviews that replace traditional forms.
• AI Interviewer^[4] Mode: Utilize an active AI agent that can ask follow-up questions based on user responses.
• Standalone and Embedded Options: Choose to use a unique link for interviews or embed the agent directly into your application.
• Sentiment Analysis^[5]: Gain insights into user feelings through geographic sentiment mapping and active interviewer capabilities.
• Data Export^[6] Options: Export interview data in CSV format for further analysis.

Who is Echoed for?

Echoed is primarily designed for SaaS companies and startups that need to gather user feedback efficiently. It is suitable for product managers, UX researchers, and customer success teams who want to understand user frustrations and improve their offerings. With different plans available, it caters to both early-stage startups and larger organizations requiring more advanced features.

What are the use cases of Echoed?

1. User Experience Research: Conduct voice interviews to gather insights about user satisfaction and pain points in product usage.
2. Subscription Cancellations: Use Echoed to understand the reasons behind subscription cancellations by directly interviewing users.
3. Product Development Feedback: Collect actionable feedback during the product development phase to align features with user needs.